Every Instagram DM gets an instant reply. Keyword triggers, story mention flows, and AI-powered qualification — all running 24/7 while your team handles the conversations that actually need a human.
Instagram DM automation sends pre-written replies automatically when someone messages your account, comments on a post, replies to a Story, or uses a keyword trigger. It removes manual response delays, qualifies leads instantly, and — when connected to WhatsApp — turns a one-time Instagram interaction into an ongoing conversation on the channel customers use most.
When someone DMs 'price', 'shipping', or 'book', the right reply fires instantly — no human needed.
Turn every story mention into a conversation. Automated DMs to people who share your content convert at 15–25%.
When followers comment on your posts, trigger a private DM automatically — great for giveaways and lead gen.
When a conversation needs a human, full context is passed to your team. Customers never have to repeat themselves.
Context-aware responses that match your brand tone — not canned templates that feel robotic.
Instagram DMs and WhatsApp messages in one inbox. Your team sees everything in one place.
Instagram DM automation uses the official Instagram Messaging API to send automatic replies to direct messages. When a follower DMs a specific keyword — like 'price' or 'info' — your automation detects it and sends a personalized reply within seconds, 24/7, without any manual action.
You define keyword triggers and automated replies in your dashboard. When a follower sends a matching message, the automation fires instantly via the Instagram Messaging API. For complex conversations, the system hands off to your team with full context preserved.
Yes, if you use the official Instagram Messaging API through a Meta Business Solution Provider. Smaation connects via the official API — your account is fully compliant and protected.
Yes. When someone mentions you in their Instagram Story, Smaation detects it and sends an automated DM — a thank-you, a CTA, or a custom message you configure.
Keyword triggers (detect words or phrases in incoming DMs), story mention triggers, first-message triggers (for new contacts), and comment-to-DM triggers (reply to post comments with an automated DM).
Comment-to-DM automation fires a private DM when someone comments a specific keyword on your post. For example: 'Comment PRICE and I'll DM you our pricing.' Every comment triggers an instant, personalized private message — without any manual work.
You control the handoff rules. Common triggers: customer says 'agent' or 'human', bot can't match a keyword after 2 attempts, or conversation value exceeds a threshold you set.
Smaation offers a free plan to get started with no credit card required. Paid plans scale by conversation volume, not per seat — so your cost stays predictable as your team grows.
Set up automation in under 10 minutes. No developer. No credit card.
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