Every Instagram DM gets an instant reply. Keyword triggers, story mention flows, and AI-powered qualification — all running 24/7 while your team handles the conversations that actually need a human.
When someone DMs 'price', 'shipping', or 'book', the right reply fires instantly — no human needed.
Turn every story mention into a conversation. Automated DMs to people who share your content convert at 15–25%.
When followers comment on your posts, trigger a private DM automatically — great for giveaways and lead gen.
When a conversation needs a human, full context is passed to your team. Customers never have to repeat themselves.
Context-aware responses that match your brand tone — not canned templates that feel robotic.
Instagram DMs and WhatsApp messages in one inbox. Your team sees everything in one place.
Yes, if you use the official Instagram Messaging API through a Meta Business Solution Provider. Smaation connects via the official API — your account is fully compliant and protected.
Yes. When someone mentions you in their Instagram Story, Smaation detects it and sends an automated DM — a thank-you, a CTA, or a custom message you configure.
Keyword triggers (detect words or phrases in incoming DMs), story mention triggers, first-message triggers (for new contacts), and comment-to-DM triggers (reply to post comments with an automated DM).
You control the handoff rules. Common triggers: customer says 'agent' or 'human', bot can't match a keyword after 2 attempts, or conversation value exceeds a threshold you set.
Set up automation in under 10 minutes. No developer. No credit card.
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