Keyword triggers, welcome flows, drip sequences, and smart team handoff — all via the official Meta Cloud API. Every customer gets an instant reply. Your team only handles conversations that need a human.
WhatsApp Business automation uses the official Meta Cloud API to send instant, personalized replies without manual input. Set keyword triggers, welcome flows, and routing rules — when a customer messages "price" or "book," the right reply fires within seconds, 24/7. Your team only steps in when a human is actually needed.
When a customer messages 'price', 'order', or 'help', the right automated reply fires instantly — no human action required.
Every new WhatsApp contact gets an instant, personalized greeting with a quick-help menu. Deflect 30–50% of messages before your team sees them.
Schedule follow-up messages after a conversation goes quiet. Re-engage leads automatically with the right message at the right time.
Send promotional messages to opted-in contacts at scale. Full Meta template compliance, delivery tracking, and reply handling built in.
Context-aware responses that understand what the customer is asking — not just keyword matching. Handles nuanced queries your triggers can't cover.
When a conversation needs a human, it routes to your team with full context. Customers never repeat themselves. Response times stay under 5 minutes.
Link your WhatsApp Business number via the Meta Cloud API. Smaation guides you through Meta Business Manager setup — no developer required. Takes under 10 minutes.
Create an automated greeting for every new contact. Add a quick-help menu with 2–3 options to deflect the most common questions instantly.
Define words that fire automated replies: 'price', 'hours', 'book', 'help'. Use partial match so variations still trigger the right response.
Set rules for when automation passes to a human agent. Full conversation context transfers automatically — customers never have to repeat themselves.
WhatsApp Business automation uses the official WhatsApp Cloud API to send automatic replies, trigger message sequences, and route conversations — without manual input. You define the rules: when someone messages 'price', the automation responds instantly with your pricing, 24/7, even while your team is offline.
You connect your WhatsApp Business number to an automation platform via the Meta Cloud API. You set up keyword triggers, welcome flows, and routing rules. When a customer messages you, the automation detects the intent and fires the appropriate response within seconds.
Yes, using the official WhatsApp Cloud API. Smaation is a Meta-approved platform that connects via the official API — fully compliant with WhatsApp's Business Policy. Unofficial tools that simulate browser behavior or scrape WhatsApp are against Meta's terms of service.
Keyword triggers (auto-reply when a specific word is detected), welcome flows (greet every new contact instantly), quick-reply menus (let customers self-serve common questions), drip sequences (scheduled follow-up messages), broadcast campaigns (send to opted-in contacts), and team routing (assign conversations to agents).
Yes. Smaation's no-code automation builder lets you create flows, set keyword triggers, and configure routing rules without any developer. Connect your WhatsApp Business number and start automating in under 10 minutes.
The WhatsApp Cloud API is Meta's official, free API for WhatsApp Business automation. It replaced the on-premise API in 2022. Any legitimate WhatsApp automation platform uses the Cloud API — it's the foundation for message templates, automation flows, team inboxes, and analytics.
Yes. Smaation's unified inbox handles both WhatsApp and Instagram conversations in one place. Set up automation for both channels simultaneously — your team sees everything in a single dashboard with full conversation history.
Smaation offers a free plan with no credit card required. Paid plans scale by conversation volume. WhatsApp also charges Meta conversation fees per 24-hour window (rates vary by country). Smaation is transparent about Meta's costs and does not add a markup.
Connect your WhatsApp Business number. Set your first keyword trigger. Go live. No developer. No credit card.
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